208-736-4903 • 1031 Eastland Dr. Suite 2A | Twin Falls, ID 83301 •

When A Resident Says No

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Test - When A Resident Says No

    1. Insist that everyone showers in the morning
    2. Ask him about his normal bathing habits to try and accomadate him
    3. Ask another caregiver to help you get him into the shower
    4. Obey his wishes and forget his shower today
    1. Grief, sadness, uncertainy, and anger
    2. Feelings of helplessness and powerlessness
    3. A sense of independence and control
    4. A need for positive self-regard and respect
    1. It lets her make basic decisions about her treatment
    2. It enables her to get revenge by inconveniencing the staff
    3. It increases her dependence on others
    4. It provokes arguments
    1. Limiting the time in which a resident can ask me questions
    2. Using active listening skills to educate the resident and assess his or her needs
    3. Deciding on your own what residents need and prescribing courses of treatment for their own good
    4. Forming a relationship with the resident's physician
    1. Stop arguing with Mr. Moss and examine the reasons for her behavior
    2. Ignore Mr. Moss and move on to the remainder of her workload
    3. Insist on staying in control and enforcing the rules
    4. Convince Mr. Moss's physician to prescribe psychotropic medications
  6. True
    False
  7. True
    False
  8. True
    False
  9. True
    False
    1. Listening actively
    2. Conveying respect
    3. Expressing empathy
    4. All of the above
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1031 Eastland Dr. Suite 2A • Twin Falls, ID 83301 • 208-736-4903•